Warranty Policy

Warranty Policy

Warranty Terms & Conditions

Realronics – Reliable Quality, Transparent Support

We’re committed to delivering genuine and quality-tested products to our customers. This page explains how our warranty policy works, what is covered, and how to request service.

🔒 General Warranty Coverage

  • Warranty coverage (if applicable) is clearly mentioned on each product’s detail page under the "Warranty" section.

  • If a product is covered under warranty, the warranty period begins from the:

    • Date and time of first shipment delivery, or

    • 5 days after the date and time of shipment,
      whichever is earlier.

✅ What Is Covered

  • Manufacturing defects (as per warranty type mentioned on product page).

  • Warranty is valid only if all warranty seals and protective films are intact and untampered.

  • The item must be returned in original packaging and in the same condition as delivered.

❌ What Is Not Covered

Warranty will not apply if:

  • Any warranty seal is broken, tampered with, or removed.

  • Product shows signs of physical damage or misuse.

  • There are modifications, soldering, or adjustments made to the product.

  • Product is damaged due to:

    • Improper handling during installation.

    • Liquid damage, voltage issues, or power surges.

    • Use of incompatible accessories or tools.

  • Damage caused by courier services is not covered.

    • Please check the parcel before accepting delivery.

    • Do not accept packages that are damaged or opened.

⚠️ Special Product Notes

Please read these important notes before purchase:

  • Combo display folders may not support features like in-screen fingerprint or proximity sensors on all devices.

  • Battery mAh ratings may vary slightly from original due to different suppliers.

  • Flex, PCB, and modules are shipped without pre-installed components.

  • Full housing units do not include side buttons or middle frames unless mentioned.

📦 Returning for Warranty Service

Before sending any item for warranty service:

  1. Contact our support team at support@realronics.com with your order details.

  2. Our team will guide you through the process.

  3. All shipping costs (to and from) are the buyer’s responsibility.

  4. Warranty requests are typically processed within 10 business days.

Return Packaging Checklist:

Please ensure the following before sending a product:

  • Protective film is intact and shows no signs of removal or repositioning.

  • Warranty seal is unbroken and untampered.

  • Product is not physically damaged.

  • Product is not modified, soldered, or reassembled.

  • Item is securely packed to prevent shipping damage.

🕒 Product Storage Policy

  • Products sent to us for replacement or repair must be collected within 14 days of delivery to our office.

  • If the item is not collected within this period, we reserve the right to dispose of the product without further notice.

📷 Product Images

  • Product images shown on our website are for illustration purposes only.

  • The actual product may slightly vary in color, size, or design depending on the batch or manufacturer.

📬 Need Help?

We’re here to help you. Before returning any item, please get in touch:

Email: help.realronics@gmail.com.
Let’s make sure we resolve the issue quickly and smoothly!

✅ Realronics Warranty – Transparent, Fair, and Customer-Focused.