SHIPPING & DELIVERY POLICY
SHIPPING & DELIVERY POLICY
At REALRONICS, we are committed to delivering your mobile spare parts safely, quickly, and reliably across India.
Please read the following shipping and delivery information before placing your order.
Shipping Across India
We offer delivery across India through reliable logistics and courier partners.
| Shipping Method | Estimated Delivery Time |
|---|---|
| Priority Air / Express Delivery | 2–3 Business Days |
| Standard Air / Surface Delivery | 3–5 Business Days |
Delivery times may vary depending on the delivery location, courier availability, weather conditions, public holidays, and other circumstances beyond our control.
Free Shipping
Free shipping is available on eligible orders across India.
Any applicable shipping charges will be clearly displayed at checkout before you complete your order.
No promotional code is required when free shipping is applicable.
Order Processing & Dispatch
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Orders containing products that are in stock are generally processed and dispatched on the same business day when placed before our daily order cut-off time.
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Orders placed after the daily cut-off time may be processed and dispatched on the next business day.
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Orders may be dispatched based on product availability and warehouse processing.
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During weekends, public holidays, promotional periods, or periods of high order volume, dispatch may take additional time.
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Once your order has been dispatched, you will receive a shipping confirmation and tracking details through the contact information provided during checkout.
Delivery Time
The estimated delivery time is generally 2–5 business days after dispatch.
Delivery to major cities and metropolitan areas may be faster, while deliveries to remote locations, rural areas, or areas with limited courier services may require additional time.
The delivery estimate shown at checkout is only an estimated timeframe and is not a guaranteed delivery date.
Order Tracking
Once your order has been shipped, we will provide a tracking number where available.
You can use the tracking information to check the current status of your shipment through the respective courier's tracking system.
If your tracking information does not update immediately, please allow some time for the courier to scan and update the shipment.
Shipping Address
Please carefully check your shipping address, phone number, PIN code, and other delivery details before completing your order.
REALRONICS will not be responsible for delays, failed deliveries, additional shipping charges, or reshipping costs resulting from an incorrect or incomplete shipping address provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible. Once an order has been dispatched, changes to the delivery address may not be possible.
Safe & Secure Packaging
Mobile spare parts can be delicate and require careful handling during transportation.
At REALRONICS, we take appropriate care when packing your order to help protect the products during transit.
We strongly recommend that customers record an uninterrupted video while opening the package, especially for displays, screens, batteries, and other fragile or high-value spare parts.
The opening video may be required when submitting a claim for transit damage, missing items, or packaging-related issues.
Please ensure that the package is checked for visible damage or signs of tampering before accepting the delivery.
Damaged or Tampered Packages
If you receive a package that appears to be damaged, opened, torn, or tampered with, please:
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Take photographs of the package before opening it.
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Record a continuous unboxing video.
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Check the contents against your order.
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Contact REALRONICS Customer Support as soon as possible.
Claims may require photographs, videos, order details, and other information for verification.
Refused or Undelivered Shipments
If an order is refused at the time of delivery or is returned to us because of an incorrect address, repeated delivery attempts, or the customer's unavailability, the shipment may be treated as a returned order.
Any applicable return shipping or reshipping charges may be deducted from the refund or charged separately, depending on the circumstances.
Refunds for returned shipments will be processed only after the package has been received and inspected by REALRONICS.
Order Cancellation
Once an order has been processed or dispatched, cancellation may not be possible.
If you wish to cancel an order, please contact us as soon as possible after placing the order.
If the order has already been shipped and cannot be cancelled, you may need to follow our Return & Refund Policy.
Important Information
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Delivery timelines are estimates and may vary by location.
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Delivery may take longer during public holidays, weekends, adverse weather, or periods of high demand.
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Certain remote or restricted locations may have limited delivery availability.
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REALRONICS reserves the right to use different courier or logistics partners depending on the destination and shipment requirements.
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Customers are responsible for providing accurate delivery information.
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For any shipping-related issue, please contact our customer support team with your order number and registered contact details.
Contact Us
If you have any questions regarding your order, shipping, or delivery, please contact the REALRONICS customer support team.
REALRONICS
Mobile Spare Parts & Accessories
We are here to help make your shopping experience simple, secure, and reliable.