Return & Replacement

Return & Replacement

Return & Refund Policy

Realronics – We’re Here to Make Things Right

At Realronics, your satisfaction is our top priority. We aim to ensure a smooth and transparent experience for every customer. If, for any reason, you’re not fully satisfied with a purchase, our Return & Refund Policy is here to guide you through the process.

🕒 Return Window & Authorization

  • Please notify us within 24 hours of delivery if:

    • You receive a damaged, incorrect, or non-functional item.

    • There’s any discrepancy in your order.

  • You must obtain a Return Authorization Number (RA Number) before sending anything back.

  • Once issued, the RA Number is valid for 5 days.

  • No returns will be accepted without a valid RA Number.

📦 Return Conditions

To be eligible for a return:

  • The product must be unused, uninstalled, and in original condition.

  • The item must be returned with all original packaging, accessories, and any barcode boxes (if applicable).

  • Do not remove the protective films or warranty seals. Any tampering voids the return and warranty.

Returns will not be accepted if:

  • The item has been used, installed, or damaged.

  • The protective screen guard or front lamination has been removed.

  • The part has been modified, or the warranty sticker is broken.

  • It was shipped back without proper packaging (e.g., in envelopes or loose wrapping).

📸 Mandatory Proof for Return Approval

For any claim related to damage, wrong item, or defect:

  • You must share clear images and an unboxing video.

  • This helps us verify the issue and avoid return policy abuse.

⛔ Important Notes

  • Products must be tested before final installation. Please visit a certified technician to check compatibility.

  • We do not accept returns based on incompatibility, especially if the product was not tested prior to installation.

  • Battery capacity, sensor support, and compatibility with features (like fingerprint or proximity) may vary based on phone models and third-party parts.

💰 Refunds & Restocking Fees

  • If your return is accepted, a refund will be processed to your Realronics Wallet or original payment method.

  • Shipping and COD charges are non-refundable.

  • If a returned item is found to be functional and without defects, a 20% restocking fee will apply.

  • Return shipping is to be borne by the customer.

🔄 Exchanges & Warranty Service

  • We’re happy to replace items within the warranty period if there’s a genuine issue.

  • Our warranty does not cover:

    • Physical damage during or after installation.

    • Misuse or incorrect installation.

    • Issues due to liquid damage, voltage fluctuation, or other external factors.

⚠️ Policy Misuse & Prevention

We take product integrity and fair usage seriously:

  • Every Realronics product comes with a unique stamp or warranty sticker for tracking.

  • Return attempts with mismatched or counterfeit items will be rejected-

  • Customers repeatedly misusing the return policy may be barred from future purchases.

🚫 Disclaimer

Realronics is not responsible for:

  • Any damage caused to your phone/device due to improper installation.

  • Data loss, hardware failure, or incompatibility issues if the product is not installed professionally.

If you are not experienced with mobile repair or installation, we strongly recommend consulting a trained technician.

📬 Need Help?

If you have any questions or want to initiate a return, please contact us:

Email: help@realronics.com
WhatsApp / Phone: +91-9625859991

We promise to review your request fairly and assist you in the best way possible.

🤝 Realronics – Reliable Products. Responsible Support.